Frequently Asked Questions
Find answers to common questions about myclever AI.
Getting Started
How long does setup take?
Most users are up and running in under 5 minutes. Just sign up, connect your data sources, and tell us your business goal.
Do I need a credit card to start?
You can start with a 14-day free trial. A payment method is required to start the trial, but you won't be charged until the trial ends. Cancel anytime.
Which tools do you support today?
We currently support Xero, QuickBooks, FreeAgent, Stripe, HubSpot CRM, Pipedrive, Shopify, Google Analytics 4, and Mailchimp as fully working integrations. Sage, GoCardless, PayPal, Google Ads, Meta Ads, and Zendesk are coming soon.
How It Works
How does the AI generate insights?
Our AI connects to your business tools and analyses your data against your goals to identify the highest-impact opportunities and create prioritised action plans.
How often do insights update?
Insights update as your connected tools update. Core plan users receive weekly action plans. Pro and Scale users can generate on-demand action plans anytime.
What happens if my data is missing or wrong?
myclever AI works with the data available in your connected tools. If data is incomplete, insights may be limited. We recommend connecting multiple data sources for better results. You can always reconnect or update your tool connections.
Pricing & Billing
What's included in each plan?
Core: 3 tool connections, 1 active goal, 1 user seat, weekly action plans. Pro: 8 connections, 3 goals, 3 user seats, on-demand plans, 100% private data. Scale: 20 connections, 10 goals, 5 user seats, on-demand plans, team features, priority support, 100% private data.
Can I cancel anytime?
Yes. No lock-in, no cancellation fees. Cancel your subscription at any time from your settings. You'll retain access until the end of your billing period.
Which countries do you support?
myclever AI is available in the United Kingdom, United States, and Canada. Pricing is displayed in your local currency (GBP, USD, or CAD).
Data & Privacy
Do you train AI models on my business data?
No. We do not use customer data to train AI models, on any plan. Core benchmarking uses counts of goals, connected tools and completed actions. Comparisons appear only when there are at least five eligible comparison workspaces. Financial figures and Google reporting data are excluded. Pro and Scale workspaces are excluded from the comparison pool.
What data do you store and for how long?
We store account and workspace records, connection details, goals, generated insights and actions. Generated insights remain until deleted. Disconnecting a tool does not delete existing insights. GA4 reports are fetched when an analysis runs, without a separate persistent raw-report cache.
Can I delete all my data?
You can request deletion by emailing privacy@myclever.ai. We will delete the requested personal data from our live systems within 30 days, unless we must retain specific information to meet a legal obligation. We will explain any exception. This timeframe does not promise immediate removal from backups or third-party systems.
Is my data secure?
We use HTTPS, AES-256-GCM encryption for stored OAuth tokens, salted password hashes, and authentication and workspace access checks. This does not mean every database field is encrypted by the application. No online service can guarantee absolute security.